TMA - ServiceNow SM Implementation Specialist

ServiceNow’s Certified Implementation Specialist – Service Management (CIS-SM) Certification validates your expertise in implementing and configuring IT Service Management (ITSM) processes within the ServiceNow platform. This certification helps professionals streamline service delivery, automate workflows, and enhance IT operations.

Exam Structure

• Format: Multiple-choice and multiple-select questions
• Number of Questions: 50 questions
• Exam Duration: 1 Hour
• Passing Score: 75%
• Certification Validity: Lifetime

Why Get Certified?

Earning a ServiceNow CIS-SM Certification showcases your ability to:

• Implement and configure IT Service Management (ITSM) solutions.

• Automate incident, problem, change, and request management workflows.

• Optimize service delivery and improve user experience.

• Integrate ITSM with other ServiceNow modules for seamless operations.

Who Should Take This Certification?

This certification is ideal for:

• ServiceNow administrators and developers.

• ITSM process owners and analysts.

• IT service managers and consultants.

• Digital transformation and IT governance professionals.

Key Learning Areas

• Introduction to ServiceNow IT Service Management.

• Incident, problem, change, and request management implementation.

• Service catalog and knowledge management best practices.

• IT asset and configuration management (CMDB) integration.

• Reporting, dashboards, and performance analytics for ITSM.

How to Prepare?

• Enroll in ServiceNow CIS-SM training courses.

• Gain hands-on experience with ServiceNow ITSM implementation.

• Review official ServiceNow documentation and study guides.

• Join community forums and discussion groups.