TMA - ServiceNow EM Implementation Specialist

ServiceNow’s Certified Implementation Specialist – Event Management (CIS-EM) Certification validates your expertise in implementing and configuring the Event Management solution within the ServiceNow platform. This certification helps professionals automate event correlation, improve IT operations, and enhance service reliability.

Exam Structure

• Format: Multiple-choice and multiple-select questions
• Number of Questions: 50 questions
• Exam Duration: 1 Hour
• Passing Score: 75%
• Certification Validity: Lifetime

Why Get Certified?

Earning a ServiceNow CIS-EM Certification showcases your ability to:

• Implement and configure ServiceNow Event Management solutions.

• Automate event correlation, alerting, and incident response.

• Improve IT service reliability and operational efficiency.

• Integrate Event Management with IT Operations Management (ITOM) and other ServiceNow modules.

Who Should Take This Certification?

This certification is ideal for:

• ServiceNow administrators and developers.

• IT operations and infrastructure professionals.

• IT service managers and consultants.

• IT monitoring and incident management specialists.

Key Learning Areas

• Introduction to ServiceNow Event Management and ITOM.

• Implementing event correlation, alert rules, and remediation actions.

• Configuring event sources, connectors, and monitoring tools.

• Best practices for reducing noise and improving event visibility.

• Reporting, dashboards, and analytics for event-driven operations.

How to Prepare?

• Enroll in ServiceNow CIS-EM training courses.

• Gain hands-on experience with ServiceNow Event Management implementation.

• Review official ServiceNow documentation and study guides.

• Join community forums and discussion groups.