TMA - ServiceNow CSM Implementation Specialist

ServiceNow’s Certified Implementation Specialist – Customer Service Management (CIS-CSM) Certification validates your expertise in implementing and configuring Customer Service Management (CSM) within the ServiceNow platform. This certification helps professionals enhance customer experiences, automate service workflows, and drive business efficiency.

Exam Structure

• Format: Multiple-choice and multiple-select questions
• Number of Questions: 50 questions
• Exam Duration: 1 Hour
• Passing Score: 75%
• Certification Validity: Lifetime

Why Get Certified?

Earning a ServiceNow CIS-CSM Certification showcases your ability to:

• Implement and configure Customer Service Management solutions.

• Automate case management, service workflows, and self-service portals.

• Enhance customer engagement and streamline service operations.

• Integrate CSM with other ServiceNow modules for a seamless service experience.

Who Should Take This Certification?

This certification is ideal for:

• ServiceNow administrators and developers.

• Customer service managers and consultants.

• IT service professionals and digital transformation specialists.

• CRM and service delivery professionals.

Key Learning Areas

• Introduction to ServiceNow Customer Service Management.

• Case management, knowledge management, and self-service portals.

• Service automation and proactive customer engagement.

• Integration of CSM with ITSM, field service, and other ServiceNow modules.

• Reporting, dashboards, and performance analytics for CSM.

How to Prepare?

• Enroll in ServiceNow CIS-CSM training courses.

• Gain hands-on experience with ServiceNow CSM implementation.

• Review official ServiceNow documentation and study guides.

• Join community forums and discussion groups.