TMA - ServiceNow Certified System Administrator

The TMA – ServiceNow Certified System Administrator (TMA-CSA) certification exam tests an individual’s proficiency in managing, configuring, and administering the ServiceNow platform. This certification is aimed at professionals who work with the platform to automate business processes and optimize IT service management.

Exam Structure

• Format: Multiple-choice and multiple-select questions
• Number of Questions: 100 questions
• Exam Duration: 2 Hours
• Passing Score: 80%
• Certification Validity: Lifetime

Content Areas

1. User Interface & Navigation:
   • Basic UI and navigation
   • Branding and configuring the user interface
2. Collaboration:
   • Task management
   • Notifications and communication channels
3. Database Administration:
   • Data schema: tables, fields, and records
   • Importing data and managing data quality
4. Self-Service & Process Automation:
   • Knowledge Management
   • Service Catalog and Request Management
   • Workflow creation and administration
5. Introduction to Development:
   • ServiceNow Studio and development environment
   • Scripting basics: Client Scripts, Business Rules
6. Service Automation:
   • IT Service Management (ITSM) basics
   • Incident, Problem, Change, and Configuration Management
7. Introduction to the Now Platform:
   • Platform capabilities and architecture
   • Instance setup and management
   • Security, User Administration, and Access Control

Preparation Resources

• ServiceNow Fundamentals by TecMan Academy
• ServiceNow Training Programs: Official courses provided by ServiceNow, including Fundamentals and Advanced System Administration.
• Study Guides and Practice Exams: Access TecMan Library for Comprehensive guides that cover exam topics and provide practice questions.
• Practice Exams: Sample tests to familiarize candidates with the exam format and question types.
• Community and Forums: Engaging with the ServiceNow community for tips, study groups, and shared resources.

Eligibility Requirements

• Experience: It is recommended to have hands-on experience with the ServiceNow platform, including familiarity with key features and functionalities.
• Training: Completion of the ServiceNow Fundamentals training is highly recommended.

Benefits of TMA-CSA Certification

• Verified Skills: Demonstrates a solid understanding of the ServiceNow platform, enhancing credibility and professional reputation.
• Career Opportunities: Opens doors to advanced roles in ServiceNow administration and development.
• Professional Growth: Provides a foundation for pursuing advanced certifications and specializations within the ServiceNow ecosystem.