ServiceNow ITSM Essentials
- Description
- Curriculum
- Reviews
This comprehensive course is designed to provide participants with a foundational understanding of ServiceNow IT Service Management (ITSM). It covers the essential concepts, features, and functionalities of the ServiceNow platform, equipping learners with the skills needed to effectively manage and optimize IT service processes.
Who Should Attend
- IT professionals new to ServiceNow
- System administrators
- IT service managers
- Support staff and helpdesk personnel
- Anyone interested in gaining foundational knowledge of ServiceNow ITSM
Learning Objectives
- Deploy a ServiceNow platform in your organization
- Understand the core principles of ITSM and how they are implemented in ServiceNow.
- Navigate and customize the ServiceNow user interface.
- Manage incidents, problems, changes, and requests using ServiceNow.
- Configure and utilize key ITSM modules, including the Service Catalog and Knowledge Management.
- Create and manage basic workflows and automation within the platform.
- Gain insights into configuration management and the CMDB (Configuration Management Database)
Prerequisites
- Basic understanding of ITSM concepts
- Familiarity with IT service management processes
- ServiceNow Fundamentals by TecMan Academy
Assessment and Certification
- Participants will undergo a final assessment to test their understanding of the course material.
- Successful completion of the course and assessment will earn participants a certificate of completion.
Course Content
-
1
[001] ServiceNow as Cloud-Based Platform -
2
[002] Organizational Growth with ServiceNow
-
3
[003] ServiceNow Extensibility & Integration
-
4
[004] ITSM Efficiencies as Industry Leader
-
5
[005] ITSM Efficiencies Boosts Business Processes
-
6
[006] ITSM Efficiencies as Painless Project Management
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7
[007] ITSM Foundational Modules
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8
[008] ITSM CSDM
-
9
[009] ITSM Configuration Management
-
10
[010] ITSM Knowledge Management
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11
[011] ITSM Service Catalog
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12
[012] ITSM Operational Modules (Part-1)
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13
[013] ITSM Operational Modules (Part-2)
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14
[014] ITSM Incident Management
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15
[015] ITSM Problem Management
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16
[016] ITSM Change Management
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17
[017] ITSM Service Request Management
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18
[018] ITSM Enterprise Service Management
-
19
[019] ITSM Release Management
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20
[020] ITSM Service Level Management
-
21
[021] CMDB
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22
[022] ITSM Improvement Modules
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23
[023] ITSM Continual Improvement Management
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24
[024] ITSM KPI Composer
-
25
[025] ITSM Performance Analytics
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26
[026] ITSM Predictive Intelligence
-
27
[027] ITSM Automation via Integration Hub
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28
[028] ITSM Experience Modules
-
29
[029] ITSM - Service Portal
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30
[030] ITSM - Mobile App
-
31
[031] ITSM - Virtual Agent
-
32
[032] ITSM - Agent Workspace
-
33
[033] ITSM Frameworks
-
34
[034] The Best Way to Implement ServiceNow ITSM
-
35
[035] ITSM Applications for Organizational Growth
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36
[036] ITSM Best Practices for Managers
Knowledge Assessment
Stars 5
6
Stars 4
0
Stars 3
0
Stars 2
0
Stars 1
0
Course details
Duration
2 Weeks
Lectures
36
Video
7 hours
Quizzes
1
Level
Intermediate
Certificate of Completion
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