- Description
- Curriculum
- Reviews
The ServiceNow HRSD Essentials course is designed to provide HR professionals, IT administrators, and ServiceNow enthusiasts with a comprehensive understanding of how to streamline and automate HR processes using ServiceNow’s HR Service Delivery (HRSD) module. This hands-on training will equip you with the knowledge and skills to enhance employee experiences, improve HR efficiency, and drive digital transformation within your organization.
Why Enroll in This Course?
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Learn to configure and customize ServiceNow HRSD for seamless HR operations.
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Gain insights into HR Case Management, Employee Service Center, and HR Knowledge Base.
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Master automation techniques to reduce manual HR efforts.
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Enhance employee engagement with self-service portals and virtual agents.
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Get hands-on experience through real-world scenarios and guided labs.
Who Should Take This Course?
This course is ideal for:
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HR Professionals looking to digitize HR services
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IT Administrators and ServiceNow Developers
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ServiceNow Consultants and Business Analysts
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Anyone interested in HRSD implementation and best practices
Course Benefits
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Hands-on labs and practical exercises
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Industry-recognized best practices
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Expert-led training with real-world applications
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Certification guidance and career support
Prerequisites
- Basic understanding of HRSD concepts
- Familiarity with HR processes
- ServiceNow Fundamentals by TecMan Academy
Assessment and Certification
- Participants will undergo a final assessment to test their understanding of the course material.
- Successful completion of the course and assessment will earn participants a certificate of completion.
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1
[001] Overview of ServiceNow HRSD -
2
[002] Roles & Permissions in HRSD
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3
[003] HRSD Center of Excellence
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4
[004] Navigating the ServiceNow HRSD Platform
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5
[005] Introduction to HR Services
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6
[006] HR Case Management
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7
[007] HR Service Catalog
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8
[008] HR Knowledge Management
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9
[009] Employee Lifecycle & Experience Management
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10
[010] Employee Journey Management
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11
[011] Configuring HR Templates
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12
[012] Employee Lifecycle Events
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13
[013] Advanced HR Case Management
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14
[014] Introduction to HR Surveys & Feedback
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15
[015] Creating Custom HR Dashboards
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16
[016] HR Tasks & Automation
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17
[017] HRSD Service Level Agreements
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18
[018] Introduction to Virtual Agent for HRSD
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19
[019] HR Email & Notifications in HRSD
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20
[020] HRSD Incident & Problem Management Integration
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21
[021] HRSD Automation with Flow Designer
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22
[022] HRSD Reports for Decision-Making
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23
[023] Advanced HRSD Customizations
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24
[024] Employee Center in HRSD
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25
[025] Mobile Experience in HRSD
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26
[026] HRSD Security
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27
[027] Self-Service & Employee Help
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28
[028] HRSD Integrations
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29
[029] HRSD Governance & Continuous Improvement
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30
[030] Final Review and Certification Prep
