ServiceNow Fundamentals
- Description
- Curriculum
- Reviews
This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.
Who Should Attend
- Those who are new to the ServiceNow platform
- Anyone interested in becoming a ServiceNow administrator or developer
- Any IT professionals looking to upgrade their skills to Cloud-based IT service management tools
- Teams working on ServiceNow Systems
- Those who are looking to pass the ServiceNow certified System Administrator exam.
Learning Objectives
- Deploy a ServiceNow platform in your organization
- Learn ServiceNow UI key components
- Organize users through access control rules, grant access to different applications on the platformÂ
- Understand database schema, populate the database and protect it too
- Perform basic reporting and performance analytics
- Create service catalogue items and define SLAs
Assessment and Certification
- Participants will undergo a final assessment to test their understanding of the course material.
- Successful completion of the course and assessment will earn participants a certificate of completion.
Course Content
-
1
[001] ServiceNow Overview -
2
[002] User Interface
-
3
[003] Roles & Rights Management
-
4
[004] List & Filters
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5
[005] Forms
-
6
[006] Data Structure
-
7
[007] Access Control List
-
8
[008] Data Imports
-
9
[009] Workflows
-
10
[010] Flows
-
11
[011] Notifications
-
12
[012] Update Sets
-
13
[013] Reporting
-
14
[014] Dashboard
-
15
[015] Knowledge Management
-
16
[016] Service Catalog
-
17
[017] Incident Management
-
18
[018] Problem Management
-
19
[019] Change Management
-
20
[020] Service Level Agreement
-
21
[021] Instance Management
-
22
[022] Application and Plugins
-
23
[023] System Properties
-
24
[024] Scripting
-
25
[025] Service Portal
-
26
[026] Widgets
-
27
[027] App Engine Studio
-
28
[028] Workspace
-
29
[029] Domain Separation
-
30
[030] API
-
31
[031] Integration Methods
-
32
[032] Authentication Methods
-
33
[033] Case Management (HRSD)
-
34
[034] HRSD Performance Analytics
-
35
[035] Employee Service Center (ESC)
-
36
[036] Event Management
-
37
[037] Asset Management with CMDB
-
38
[038] Discovery
-
39
[039] MID Server & ECC Queue
-
40
[040] Customer Service Management (CSM)
-
41
[041] Virtual Agent
-
42
[042] Troubleshooting & Debugging
-
43
[043] ATFs
-
44
[044] Strategic Portfolio Management (SPM)
-
45
[045] SecOps
-
46
[046] Portals
-
47
[047] UI Policy
-
48
[048] UI Actions
-
49
[049] Business Rules
-
50
[050] Data Policy
Knowledge Assessment
Stars 5
6
Stars 4
0
Stars 3
0
Stars 2
0
Stars 1
0
Course details
Duration
2 Weeks
Lectures
50
Video
11 hours, 53 minutes
Quizzes
1
Level
Beginner
Certificate of Completion
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